Compliance · India
Grievance redressal — India
Published under the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023. SEBI-specific channels apply once AlgoNexus is registered.
Updated 12 October 2026
Draft — counsel must review
This is a working template prepared for review by qualified counsel in the United States, India, the United Kingdom and the European Union. It is not yet in force and creates no rights or obligations until a final version is published.
Escalation matrix
| Level | Contact | Response | |
|---|---|---|---|
| 1. Customer support | Support team | support@algonexus.trade | 1 business day |
| 2. Grievance Officer | [name, designation] | grievance@algonexus.trade | Acknowledge in 48 hours |
| 3. Compliance Officer | [name] | [email] | Resolve within 21 days* |
| 4. Principal Officer / CEO | [name] | [email] | — |
*21 calendar days once SEBI-registered; otherwise within one month as required by the E-Commerce Rules. Phone and working hours: [number, hours IST]. Address: [registered office].
Escalating outside AlgoNexus
- Once AlgoNexus is SEBI-registered: if your grievance is not resolved, lodge it on SEBI SCORES (scores.sebi.gov.in).
- If you are still not satisfied, start online conciliation and arbitration on SMART ODR (smartodr.in).
- Data-protection grievances: Data Protection Board of India. Consumer disputes: e-daakhil.nic.in.
Full process for every market: Complaints & Grievance Redressal.